This class provides training on UD’s classroom technology for the Red Lanyard Team. The Red Lanyard Team provides technical support to moderators and guest lecturers in the use of UD’s classroom technology. In this role, the team provides first-touch response and support. We provide training, perform diagnosis, troubleshooting, and trouble ticket reporting support. The UDOLLI Red Lanyard Team provides assistance with equipment in classrooms, including troubleshooting, equipment check-out and training. We escalate network, server, and application issues to UDIT when necessary.